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One of the leading economies in Africa, with a well-developed infrastructure and established trade links with the rest of the continent, South Africa is a suitable base for servicing a global customer base, while also providing access to the rest of Africa.

South Africa prides itself on being a world class BPO/contact centre destination. For more information on the location and to access links that will assist you in your destination making process click here.

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South Africa is ranked 3rd among global locations that can support English services. In total 410,000 English speaking individuals are added to the national workforce annually across all educational streams. There are also large pools of foreign speaking individuals which allow the location to offer multilingual services with a focus on the German, French and Italian markets.

As a location, South Africa is well known for its cultural similarities with the UK, Australian and US markets and prides itself on its ability to offer EQ vs IQ based responses. This ability allows the location to offer service levels as good and in some instances better than the source locations.

South Africa prides itself on its ability to offer both entry level customer service work as well as complex back office processes.

South Africa’s tertiary education system produces a large number of qualified actuaries (three times as many as India), chartered accounts and other specialists each year.

South Africa’s data protection laws, products and certification are world renowned and are similar to those used in the UK and EU.

According to the World Economic Forum, South Africa ranked 1st in the world for Auditing and Reporting Standards.

South Africa is an internationally renowned Legal Process Outsourcing (LPO) destination, with strong legal skills similar to those found in Europe. Approximately 7,000 graduates are produced each year, while the local annual demand accounts for 3,000 of those graduates.

South Africa is a leader in international BPO standards and has been highly influential in the development of the global ISO contact centre standard.

South Africa offers major cost savings to source destinations such as the UK of at least 50%, on a steady-state operating basis (including overheads). This is further added to be a national BPO incentive through the Department of Trade and Industry which pays prospective investors up to R184,000 per job created.

South Africa’s infrastructure is world class, from roads and power through to education, healthcare and entertainment, making it an easy place to conduct business from.

It is a number of international flights coming into the country with flights terminating in South Africa at convenient times allowing maximum productivity for trips to the region. Cape Town is currently one of British Airways top 10 travel destinations.

South Africa is well positioned to service the European market in terms of similar time zones, operating at on the same band as Rome. It is also strategically located to provide 24/7 customer support services to the US and Australian markets.

Relative to other BPO hubs the cost of living is low with Johannesburg is ranked at 154 and Cape Town at 179 out of 214 cities on the worldwide cost of living index1 (Mercer 2012) (lesser than Cairo, Nairobi, New Delhi, Kuala Lumpur, Warsaw, Dublin, and Prague).

The South African government works closely with the private sector, industry bodies and investors to create an enabling business environment. This is further added to by key partnerships between the industry association and international bodies such as the Rockefeller Foundation who BPESA are working with to promote Impact Sourcing in South Africa.

The South African telecommunications landscape has improved significantly since 2000. With costs falling by 85% between 2003 and 2009. The cost and quality of international bandwidth has been further assisted by the arrival of various undersea cables.

South Africa is one of the most beautiful countries with a lifestyle to match. From fine dining to outdoor adventures to world class schooling, it’s an expat experience that’s hard to beat. Below are some links that will give you a window into why South Africa is one of the best places to live in the world.

 

South Africa’s telecommunications infrastructure is considered the continent’s most advanced in terms of technology deployed and services provided, with a network that is 99.9% digital and includes the latest in fixed-line, wireless and satellite communication.

There are currently two landline telecommunications service providers operating in South Africa, namely Telkom and Neotel. Neotel is majority-owned by India’s Tata Communications, and was put up for sale in 2013. It is expected that Vodacom will purchase Neotel during 2014 should approval from the Competition Commission be granted. The landline market penetration in South Africa stood at around 7.8%* at the end of 2013.

There are four licensed mobile service providers operating in the country. MTN, Vodacom (majority owned by UK’s Vodaphone), Cell C (75% owned by Saudi Oger, an international telecommunications holdings firm) and Telkom Mobile, a subsidiary of Telkom. Mobile penetration is estimated to be about151% and it has been calculated that more people in South Africa use mobile phones than listen to the radio, watch TV, or use a personal computer.

Increasing mobile and smartphone usage has also lead to an increase in the number of South Africans using the Internet, this has resulted in an overall penetration rate of approximately 28% in 2013. South Africa also has a robust internet provider market which is evident in the size of the ISPA’s (Internet Service Provider Association) member list, currently sitting at168 registered members of varying sizes.

This information has been supplied by Internet Solutions.

“South Africa Connect” is the government’s national broadband policy and associated strategy and plan. The vision for broadband in South Africa is “a seamless information infrastructure by 2030 that will underpin a dynamic and connected vibrant information society and a knowledge economy that is more inclusive, equitable and prosperous.” Targets set for 2030 include a 100% penetration at 10Mbps and 80% penetration at 100Mbps.

This information has been supplied by Internet Solutions.

State owned company Broadband Infraco’s fibre optic national network currently comprises approximately 12,800 km of fibre. It has significant backhaul capacity between the three major metropolitan cities of Johannesburg, Cape Town and Durban, which it sells to telecoms operators and services providers and is currently updating the Limpopo/Mpumalanga segment of its network to similar capacities.

FibreCo Telecommunications, a partnership between Internet Solutions, Cell C and Convergence Partners, is building a 12,000km national open-access fibre optic broadband network. About 2,400km of the network is already live interconnecting Johannesburg, Bloemfontein, East London and Cape Town, as well as providing the shortest and fastest optical fibre connectivity between these cities.

In 2009 Vodacom, MTN and Neotel formed a consortium to build a national long-distance fibre optic network covering a distance of 5,000 km, connecting the major centres across South Africa.

This information has been supplied by Internet Solutions.